Shipping policy

Thank you for shopping with Jones Hunter. As a professional New Zealand-based online store focusing on consumer electronic devices, we implement standardized order handling and strict logistics management processes. Our core goal is to ensure all electronic products are professionally packaged, strictly inspected before dispatch, and delivered to customers in intact and functional condition. The following shipping policy applies to all orders placed on our official store.

1. Order Processing Time

All valid and fully paid orders will undergo internal review, product quality inspection and dedicated logistics packaging within 1–3 working days after order confirmation. Processing operations are closed on all New Zealand weekends and official public holidays, which are excluded from the processing period.
During large-scale order surges, seasonal sales peaks or routine inventory audits, order processing schedules may be moderately extended. Our team will actively notify all affected customers via email for any substantial delays and update the latest order processing status in real time.

2. Shipping Rates and Delivery Estimates

All shipping fees for consumer electronic product orders are calculated based on package weight, dimensional size, shipping route and logistics service standards. The final shipping cost will be clearly presented at the checkout page prior to payment. Our store does not offer free shipping, preferential shipping subsidies or any related logistics benefits for any orders.
The estimated delivery time for our standard shipping service is around 15 working days after order dispatch. All delivery durations are approximate reference values. Actual delivery speed is subject to various uncontrollable factors including logistics carrier operational delays, cross-border customs clearance progress, extreme weather events, regional logistics restrictions and public holidays.

3. Shipment Confirmation and Order Tracking

Once your consumer electronics order is dispatched from our warehouse system, you will receive an automated shipment confirmation email from our official team. This email contains complete logistics details, including your unique order tracking code and official carrier tracking portal access.
Logistics tracking data requires system synchronization. In most cases, real-time shipment tracking information will be fully updated and accessible within 24 to 48 hours after dispatch. If tracking information remains unavailable or abnormal beyond this timeframe, you may reach out to our customer support for manual verification and troubleshooting.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and valid shipping details including recipient name, active contact number and precise delivery address at checkout. Please carefully verify all information before completing payment to prevent delivery anomalies.
Jones Hunter shall not be liable for failed delivery, package misdelivery or loss resulting from inaccurate, incomplete or invalid address information provided by customers. Any packages returned due to address errors will incur return logistics costs, and customers must cover additional reshipping fees for secondary delivery arrangements.

5. Lost or Damaged Packages

Lost Packages: If your electronic product package is confirmed or suspected to be lost during transit, please submit a formal support ticket to our customer service team within 7 calendar days following the estimated delivery date. We will initiate a full logistics investigation with the carrier and follow up on resolution and compensation procedures promptly.
Damaged Items: Consumer electronic devices are precision products vulnerable to extrusion, collision and vibration during transportation. If you receive defective, broken or functionally impaired items due to logistics damage, please contact our support team within 48 hours of package receipt. You are required to provide clear photographic evidence or complete unboxing footage of the damaged goods and original packaging. Our team will conduct a professional assessment and provide targeted solutions to resolve the issue efficiently.

6. Apparel Care and Usage Notice

Every consumer electronic device sold by Jones Hunter is equipped with official user guides, installation tutorials and daily care specifications. All customers must comply with standard operating procedures for product installation, usage, storage and daily maintenance.
We do not bear after-sales liability for product malfunctions, structural damage or performance failures caused by unauthorized disassembly, private modification, improper power connection, human collision, water damage or non-compliant daily maintenance. Any damage arising from incorrect manual operation or unauthorized use will void the product’s basic after-sales guarantee.

7. International Shipping and Customs Notice

For all international and cross-border shipping orders, local customs authorities in the destination country reserve the right to levy import duties, commodity inspection fees and other statutory cross-border charges in accordance with local trade regulations.
All customs fees, tax charges and inspection costs are the exclusive responsibility of the customer. Product prices and shipping fees charged by Jones Hunter only cover commodity value and basic logistics transportation expenses, excluding any cross-border tax and customs costs. Customers shall independently undertake customs declaration and tax payment obligations, and our team will provide official order documents to assist smooth customs clearance.

8. Contact Information

Should you have any inquiries, suggestions or disputes regarding our shipping policy, order logistics status or product delivery issues, please contact us through our official business channels below:
Trade Name: Jones Hunter
Phone Number: +64 27 589 2558
Email: info@wilsoncharlottecase.shop
Physical Address: 169 East Street, Blenheim, MBH 7271, New Zealand